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When “service” matters

June 30th, 2009 by Joseph
With the severe discounting in the hospitality industry i.e. $99 room nights there has been a little secret not mentioned outside the industry, many hoteliers are laying off staff due to the lessening demand for hotel rooms. While on a pure economic rationale, this action is logical, inevitably service will suffer. Historically the tourism and hospitality industries are not “highly paid professions”, yet many go into the business as they truly enjoy servicing guests and have hospitality in their DNA. For our property manager partners, this is especially true.

The vast majority of our partners offer full “concierge” service working with in-house staff and vendors to insure each guest’s desires are met and exceed their expectations. Our property and estate managers have delivered groceries, provided child-care, procured a private jet for a medical emergency, secured legal assistance for a client while on vacation, arranged one-of-a-kind anniversary gifts, private touring of museums and so forth.

So the next time you are tempted by an all-inclusive, truly consider what makes your vacation most special, the services you desire and consider the value of the vacation experience. At The Society, our affiliate’s goal is to provide the most pleasurable vacation experience bar none.

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This entry was posted on Tuesday, June 30th, 2009 at 10:29 am and is filed under Services, Travel Agent News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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